We have been having trouble with our trash service. I figured it was because we moved and I didn’t know exactly where to put the trash can so the garbage truck could find it.
When I called to start the service, the person on the phone said to put it at the driveway. But our neighbor said they wouldn’t pick it up there so I had to place it out by the main road.
I put the trash can where the company said, not where the neighbor said.
The first week, they did not pick up the trash, so I called and notified them like one is supposed to.
The second week, I emailed the company a question. “Our garbage was not picked up today. Where am I supposed to put the trash can so that it will get picked up – by the driveway or by the main road?”
By this point, I figured the neighbor was right – the garbage men wouldn’t pick up the trash at the driveway. But I wanted an official answer from the trash company. Where do I put my trash?
They replied right away.
“We are sorry for this problem. We will send someone out to get your garbage collected today.”
That’s good to know – and they did come get the garbage – but they did not answer the question.
Maybe they don’t want to go on the record.
Maybe it’s supposed to be a secret.
Or maybe they are trained to assure the customer the problem will be fixed. Any questions are secondary.
But it’s kind of annoying. I want to make sure I am doing my part correctly. How can I do that if they won’t verify what my part is?
Maybe that’s the answer…
But the people were silent and answered him not a word, for the king’s commandment was, “Do not answer him.”
2 Kings 18:36