Home Depot sells a variety of things online that they don’t stock in their stores. Usually I get them shipped to my house because shipping is free as long as one spends over $45.
There was a time a while back that one particular item was not eligible for free shipping to my home. But it could be shipped to a nearby store for free. So I elected that option.
When purchasing online and shipping to the store, their website asks you which desk at the store you want to pickup your item. I selected the Customer Service Desk because it’s right at the entrance.
A few days passed and I got an email telling me to go to the Customer Service Desk to collect my item.
So I did.
The person there took my paperwork, had me sign something, then told me that my stuff was down at the Pro Desk because it was too big. But since I was all checked out, all I had to do was walk down there and get it.
A few months go by…
I ordered something else to be shipped to the store. This time, I planned ahead. It was an item that was larger than usual, so I knowingly selected Pro Desk when the website asked where in the store I want to get the thing.
A few days went by and I received an email stating my item was at the store and I am to go to the Pro Desk to get it. I went to the Pro Desk. I saw my item behind the desk, so I asked for it and showed the clerk my confirmation sheet.
She said I had to go to the Customer Service Desk for them to check it out, and after I paid I could come back and get it.
“But I’ve already paid online. Here’s my receipt.”
“They still need to do the checkout up there.”
Showed her the email, pointed to the item (which was a few feet behind her), etc. to no avail.
I walked across the store to the Customer Service Desk. They quickly rang me up, I signed something, then they sent me back to the Pro Desk.
In conclusion: If you order something from homedepot.com and have it shipped to the store, always select Customer Service Desk. Because it doesn’t matter what you do, you’ll have to go there first anyway.
P.S. If you’re concerned that Home Depot won’t get this message because they don’t read this blog, do not worry. I detailed my experience in the survey they requested of me later that day. I kept it helpful – something to the effect of “your email should tell people to go to the customer service desk to check in before they collect their items.”
These things I have written to you concerning those who are trying to deceive you.
1 John 2:26