Customer Service Tips

Dear customer service representatives: please end your conversations with “Have a good day” not with “Thanks for calling such and such”. Because people will want to respond with “You too” and your final words must allow for “you too” to make sense.

The worst case is when the agent says “Have a good day, and thanks for calling us” because the first part gets the caller’s brain primed to say “You too” and it’s hard to switch gears that quickly. So the end of the conversation ends up being “…and thanks for calling us.” “You too.” Click.

It doesn’t have to be exactly “Have a good day”. It could be any other sentiment to which a response of “You too” would be appropriate.

Her wise princesses would answer her, Indeed she repeats her words to herself

Judges 5:29

Digg Del.icio.us Reddit Stumble Upon

This little article thingy was written by Some Guy sometime around 6:39 am and has been carefully placed in the Life category.

Leave a Reply

Comment moderation: please do not submit your comment multiple times, as comments are not posted until I approve them. If your comment never appears, that probably means that I didn't like your comment (maybe off topic, maybe spam, maybe not family-friendly, etc.).